Trust is one of mans key decision making criteria when meeting new people for the first time. After all think of it. If you intend to buy a home, select a fresh computer or even decide where you can take your partner for lunch for that special day, what can you do? You ask someone for his or her advice. In the case of house you'll ask many individuals from an assortment or agents or realtors to friends and family. And obviously you are right to. It is a big outlay. It also affects your lifetime experience. If you select the incorrect house you will be reminded everytime you walk as much as leading door.
How about those more personal experiences like dinner with your partner? Get the incorrect advice and consequently pick the incorrect kind of restaurant for a birthday or anniversary and you'll have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The underside line is that online casinos are losing a large number of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, "Our survey of 2,500 online gamblers from over 100 online casinos implies that players want an even more personal service. And one the important thing criteria of this personalized service is trust. Players want honesty and integrity. Sure this will cost the casinos more to handle nevertheless the upside will out weigh those costs. The survey figures show that players stick with a casino 5 times longer when customer care meets their expectation. So given these records what we now need to understand is how we could help casinos deliver this and fun experience too. ".
So why does trust matter so much. We speaking about hardened gamblers who just want to win money right? No. Hingston reveal, "The bulk of players are new to gambling. And there is huge community of folks who are defer by the complexity of the games, the language that individuals use is confusing and they feel out of their depth. If online casinos desire to win advocates for a lifetime they need to be'your friend '. Behave such as the friend at school who taught you the principles of baseball or English cricket without laughing at you. Then you can certainly both enjoy the game more."
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 have been playing significantly less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or more casinos.
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Interestingly of the players who'd been gambling for more than 12 months, there was still a large number of players playing at four casinos or maybe more, 48%. Alarmingly for online casinos 78% of these cited poor customer support as grounds due to their fickleness. Only 4% of players had found site which they were entirely loyal too. But this is actually the killer fact. Each of those 100 people stated that the reason they stuck with their casino was due to'superb customer service '. Makes you believe doesn't it. Why isn't my casino that way?
Not one particular 100 gamblers played at a'Top 20'casino. The small casinos are acting smarter, reacting quicker and playing the boutique game to use and compete in this sector. And its starting with an effect.
So let's return to the trust issue. Another figure that came from the survey. 82% of men and women asked said they'd here is another new online casino if recommended with a friend. 68% of men and women said that they would here is another new online casino if it absolutely was'strongly recommended'by other players.
How about those more personal experiences like dinner with your partner? Get the incorrect advice and consequently pick the incorrect kind of restaurant for a birthday or anniversary and you'll have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The underside line is that online casinos are losing a large number of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, "Our survey of 2,500 online gamblers from over 100 online casinos implies that players want an even more personal service. And one the important thing criteria of this personalized service is trust. Players want honesty and integrity. Sure this will cost the casinos more to handle nevertheless the upside will out weigh those costs. The survey figures show that players stick with a casino 5 times longer when customer care meets their expectation. So given these records what we now need to understand is how we could help casinos deliver this and fun experience too. ".
So why does trust matter so much. We speaking about hardened gamblers who just want to win money right? No. Hingston reveal, "The bulk of players are new to gambling. And there is huge community of folks who are defer by the complexity of the games, the language that individuals use is confusing and they feel out of their depth. If online casinos desire to win advocates for a lifetime they need to be'your friend '. Behave such as the friend at school who taught you the principles of baseball or English cricket without laughing at you. Then you can certainly both enjoy the game more."
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 have been playing significantly less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or more casinos.
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Interestingly of the players who'd been gambling for more than 12 months, there was still a large number of players playing at four casinos or maybe more, 48%. Alarmingly for online casinos 78% of these cited poor customer support as grounds due to their fickleness. Only 4% of players had found site which they were entirely loyal too. But this is actually the killer fact. Each of those 100 people stated that the reason they stuck with their casino was due to'superb customer service '. Makes you believe doesn't it. Why isn't my casino that way?
Not one particular 100 gamblers played at a'Top 20'casino. The small casinos are acting smarter, reacting quicker and playing the boutique game to use and compete in this sector. And its starting with an effect.
So let's return to the trust issue. Another figure that came from the survey. 82% of men and women asked said they'd here is another new online casino if recommended with a friend. 68% of men and women said that they would here is another new online casino if it absolutely was'strongly recommended'by other players.
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