Improve Project Performance With Lessons Learned

Continuous improvement is just a feature of most current quality systems. The idea being that humans study from doing - study on their mistakes and from their successes. Since the job under quality control will be performed by humans, the processes, procedures, and methods used to do the job need to take advantage of the exact same learning process. Although humans do study from doing that learning is normally proportional to the necessity for improvement. Learning to use oven mitts on pots and pans being moved on the stove was borne of the need to prevent the painful burns incurred once the cook tried to move a warm pot with her bare hands. When we're rewarded for the mistakes we will not learn quickly. Allow me to give you an example of what I mean by rewarding mistakes. In a production environment production benchmarks might be set employing a weak process or procedure and the worker is paid to meet up those benchmarks. The processes and procedures will not be improved for the reason that case because there is no pain involved in utilising the weak processes and procedures and no incentive to enhance on them.

The lessons we study on our work, including those learned from the job of a task need to be formally identified, acknowledged, analyzed, and improvements identified before we are able to improve our performance. That is especially true on earth of projects because the team moves on after project completion. The lessons may be painful and the compulsion to learn may be strong during the time but without a formal means of organizing the educational, the improvements that can come about because of the ability of the team members to master from their mistakes (or the mistakes of others) is lost. Lessons Learned sessions are made to organize the training that occurs naturally, capture the lesson, analyze it, and convert it into a plan for improvement. Lessons Learned go one step beyond that. They recognize items that went well and organize them in the exact same fashion in order that they become repeatable.

The first step in implementing Lessons Learned for the project is to schedule Lessons Learned sessions. Lessons Learned are generally the top when they are conducted soon after a painful failure. Obviously, trying to schedule these sessions for your project team after every individual mistake will be impossible so are there 2 solutions offered to the project manager: schedule team Lessons Learned at strategic points through the project, and instill a "Lessons Learned" culture in the project so that team members capture their lessons and share them with the remaining portion of the team without your involvement.

There are always a wide selection of strategic points available for you for implementing a Lessons Learned session. The approach, passing, or failing, of a Gate is an ideal time to carry a session. You may also hold sessions at intervals that coincide with the iterations of a project done utilizing an iterative approach. You can take sessions at your weekly project review meetings, when you can reduce the method so that it doesn't consume too much time. The benefits of Lessons Learned for projects may be divided in to 2 categories: benefits that help the current project and benefits that will assist future projects. Pick a Lessons Learned schedule that may provide both forms of benefits and that'll fit well with the project schedule. Don't get overly enthusiastic and schedule so many sessions that the team does not need the time to deliver the project work.

The first step in the Lessons Learned session is to recapture the function that went wrong or went right. The backbone of an excellent session is the way the information is captured and processed so pick a good template that captures most of the relevant details about the lesson. You will find 3 kinds of information that the proper execution should capture: finished that went well or went wrong, why it went well or wrong, and things to complete to steer clear of the mistake or repeat the success. The proper execution must also be uniquely identified and there may be other, administrative, information you need to capture.

The team should be educated in the reason why for doing Lessons Learned and what is expected from them. The project status review meeting you hold with the team is a great opportunity to educate them along the way and acquaint them with the template and how to fill it out. Try sending out a short description of the advantages of Lessons Learned sessions and how they work in an email ahead of the meeting therefore the team will soon be ready to go over Lessons Learned in your meeting. An important part of one's communication will undoubtedly be how the data gathered from the Lessons Learned session is likely to be used to boost project performance.
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The team member must complete the percentage of the Lessons Learned form that describes the event. Cause them to become complete this element of the proper execution as accurately and concisely as possible. Specifics regarding time, place, the job being performed, tools, processes, procedures, and techniques are helpful. Avoid using the form as a personal attack on a team member who could have made a mistake. The reporter should also provide as much knowledge as you are able to in the "Why it went well/wrong" category. Information captured of this type of your template may help others using their analysis and encourage better recommendations. The reporter also needs to complete the recommendations section if they have done analysis themselves.

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